Refund Policy

At Rivin Cloud, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

Last updated: February 18, 2026

1. Game Hosting Refund Policy

Rivin Cloud offers a 24-hour refund window on Game Hosting services only, subject to the following conditions:

  • Refund requests must be submitted within 24 hours of service activation.
  • A valid and genuine reason must be provided for the refund request.
  • The issue must relate to service performance, technical faults, or failure to deliver the service as described.
  • Refunds will not be granted if the service has been suspended or terminated due to a violation of our Terms of Service.

If approved, the refund will be processed using the original payment method and may take 7–10 business days to reflect, depending on the payment provider or bank.

2. No Refund on VPS / VDS / Dedicated Services / Bot Hosting

All payments made for the following services are strictly non-refundable once the service is activated:

  • VPS (Virtual Private Server)
  • VDS (Virtual Dedicated Server)
  • Dedicated Servers
  • Bot Hosting
  • Custom or special-order services

These services involve immediate resource allocation and setup costs; therefore, no refunds, cancellations, or partial refunds are provided.

3. Non-Refundable Scenarios

Refunds will not be issued in the following cases:

  • Change of mind after purchase
  • Lack of technical knowledge or configuration issues
  • Abuse, misuse, or violation of policies
  • Downtime caused by third-party software, mods, plugins, or user actions
  • Refund requests submitted after the 24-hour window for game hosting

4. Refund Request Process

To request a refund, customers must:

  1. Open a support ticket via the Rivin Cloud Client Area
  2. Select the Billing / Refund category
  3. Provide service details and a clear reason for the request

Our support team will review the request and respond within 24–48 hours.

5. Policy Updates

Rivin Cloud reserves the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

6. Payment Gateway Fees

Refunds, if approved, will be processed after deducting any applicable payment gateway, transaction, or processing fees. Rivin Cloud is not responsible for non-refundable fees charged by payment providers.

7. Chargebacks & Payment Disputes

Initiating a chargeback or payment dispute without contacting Rivin Cloud support first may result in immediate suspension of all services. Chargebacks filed on non-refundable services will be contested, and the client may be permanently restricted from future purchases.

8. Abuse & Fair Usage

Refunds will not be granted if service degradation is caused by abuse, excessive resource usage beyond allocated limits, or activities that violate our Fair Usage Policy or Terms of Service.

9. External & Force Majeure Events

Rivin Cloud is not liable for service interruptions caused by events beyond our control, including but not limited to data center outages, network failures, DDoS attacks, natural disasters, or government actions. Such events do not qualify for refunds.

10. Refund Method

At our discretion, approved refunds may be issued as account credit instead of a direct payment refund. Account credits are non-transferable and non-withdrawable.

11. Governing Law & Jurisdiction

This Refund Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising shall be subject to the jurisdiction of Indian courts.