Terms of Service - Rivin.Cloud

Last updated: February 18, 2026

1. Introduction

By using Rivin Cloud's services, you agree to the following Terms of Service. These terms apply to all services including Minecraft hosting, VPS, and related infrastructure.

Zero Tolerance: Harassment or abusive behaviour toward staff, representatives, or other customers is not permitted and is cause for immediate action.

2. Refund Policy

Refunds are only provided within 24 hours of purchase, for Minecraft hosting only.
No refunds for VPS, dedicated servers, or other services.
Taxes and gateway fees are non-refundable.
Refunds process within 5–7 business days.
All refunds are eligible after deducting exchange costs and applicable taxes.

Refunds are denied if:

You're outside the 24-hour window
Service is no longer needed
Terms were violated
Reason is unrelated to our infrastructure

3. Disputes & Chargebacks

Chargebacks result in service suspension and data loss. Always open a support ticket first. We will respond to payment providers with full evidence.

4. Credits

Non-refundable and usable only within Rivin Cloud.
Misuse may result in credit removal and/or penalties.
Transfers require a support request.

5. Usage Policy & Abuse

No use of cracked or pirated software.
No hosting illegal or malicious content.
No resource abuse (CPU, disk, bandwidth).
System exploitation = termination.

5.1 Harassment, Abusive Language & Swearing

Any form of harassment, threats, abusive language, or swearing directed toward Rivin Cloud staff, representatives, or other customers is strictly prohibited. This includes communications in support tickets, live chat, Discord, email, social media, or any other channel managed by Rivin Cloud.

Prohibited conduct includes but is not limited to: repeated insults, threats, sexually explicit harassment, hate speech, targeted doxxing attempts, or any message intended to intimidate or humiliate our staff or other users.

Consequences: Breach of this section may result in immediate suspension or termination of services without refund, without prior notice, and without access to stored data. Rivin Cloud reserves the right to retain logs and evidence of abusive behaviour and to provide those records to payment processors, law enforcement, or other parties as required.

6. Minecraft Hosting

Not affiliated with Mojang/Minecraft.

We do not support:

Plugin or modpack config
Cracked server jars
Custom maps/datapacks

We do support:

Startup issues
Crash support
Panel/connection/setup help

7. Discord Support

Follows Rivin Cloud and Discord's terms.

Rule violations = support denial or ban. See Section 5.1 for harassment policy and consequences.

Inactive tickets close after 24 hours.

8. Account Responsibility

Keep your account secure. We are not responsible for user-side breaches.

9. Legal Jurisdiction

Governed under the laws of India. Disputes handled in courts of Patna, Bihar.

10. Cancellation Policy

All cancellations must be requested through our official Discord: https://dsc.gg/rivin-cloud
Requests should be made at least 5 days before the next renewal to avoid being charged.
Unpaid or overdue services may be deleted without recovery.

11. Backups & Data Loss

Users are responsible for backups. We try to protect your data, but are not liable for losses due to mishaps or user error.

12. Public Defamation & Misinformation

Public misinformation or false claims may lead to suspension or legal action. Use support channels for feedback or complaints.

13. Contact Information

14. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remainder will remain in effect. We may update these Terms from time to time; material changes will be communicated via email or the client dashboard.